Reimbursements are usually completed within 7 business days.
Reimbursement on credit card orders: If you have online access to your account, you may be able to see your refund within a few days. If not, the refund will be listed on your account statement covering the next 3 to 4 weeks.
Reimbursement of payment in advance orders or orders via bank transfer: If you have used payment in advance or settled your invoice with a bank transfer, please provide us with your banking information because we do not store such data in our database. (IBAN, SWIFT, name of account holder).
For submitting your data, please follow the instructions below:
Submit a question via the "Contact" section of this page, entering your customer and order number in the fields provided and a short note in the "Question" section explaining why you have submitted this information. When submitting your bank details via this page, please ensure to password protect your login.
If you prefer to provide your details by telephone:
US/ North America: 415-449-5700, Mo - Fr: 6.00 a.m. PST - 6.00 p.m. PST
Europe and outside the US: + 49 (0)721 9 64 58 8092, Mo - Fr: 9.00 am - 6.00 p.m. CET